Last updated: 5 October 2026
This policy explains how cancellations and refunds work for charter flights and services booked through youjet.club, operated by ASC YouJet Group Malta Limited (Company No. C 115952), Paola, Malta. It forms part of our Terms & Conditions. The specific charges for your flight are stated in your charter agreement, which takes precedence over this page.
1. Cancellation by you
Charter aircraft are reserved exclusively for you, so cancellation charges apply once a booking is confirmed. Unless your charter agreement states otherwise, the following charges apply as a percentage of the total charter price:
- More than 30 days before departure: 10%
- 30 to 7 days before departure: 25%
- 7 days to 72 hours before departure: 50%
- Less than 72 hours before departure or no-show: 100%
Cancellations must be made in writing. Any refund due will be paid within 14 days to the original payment method.
2. Changes to your booking
We will do our best to accommodate changes to dates, times, routing or passengers. Changes depend on aircraft and crew availability and may change the price.
3. Cancellation by the operator or by us
If your flight cannot operate for reasons within the operator’s or our control and no suitable replacement aircraft can be found, you will receive a full refund of amounts paid for that flight. Delays or cancellations caused by weather, air traffic control, airport closures, security or other circumstances beyond our control are handled as set out in your charter agreement.
4. Memberships and other services
Membership fees are non-refundable once the membership is active, unless otherwise stated at the time of purchase or required by law. Concierge services arranged with third parties (such as hotels, ground transport or catering) are subject to those suppliers’ cancellation terms.
5. Contact
To cancel or change a booking, please contact us as soon as possible.